The journey towards full convergence is one of the most challenging business decisions faced by service providers today - it is a complicated and lengthy process. What is clear, however, is the  end result: a single bill (paper and/or web) for all products and services. The innovative Amdocs Unified Bill solution provides operators with a quick, inexpensive interim solution to their convergence needs.

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I once had a web site called e-statements.com. It was the late 1990’s, when the dot-com bubble was a couple of years shy from bursting. The buzz in the transaction document industry was Electronic Bill Presentment and Payment (EBPP), which meant many things to many people.  The hype was that companies substitute their nasty paper statements with snazzy web-pages containing all the customer billing information. Here we are, 10 years later and the take-up rate for electronic statements has only reached the low teens. So what happened? Read the rest of this entry »

“We’re the ‘I don’t care’ generation, remember? We don’t care as much about paying bills. Give us colour and bigger fonts. The amount due and due date should be big with colour and be the most noticeable thing on the statement - that’s the only thing we read.”
Quote from a typical young adult.

Marketing departments love demographics; especially age demographics. They analyze the lifestyles and buying habits of age-groups to maximize both product and promotion. Although the North American baby-boomer (to be discussed in a future blog) has been the dominant cohort for a half-century, their offspring have become a major force in the current retail market. This is especially true in the telecommunication industry.

When it comes to customer statements, I noticed that the three young adults in my life have a very different perspective. They rarely open bank statements and other transaction documents sent to them. When they do, they have difficulty understanding what they are trying to communicate. This results in over-due cellular or credit card payments. This led me to do a bit of research within the industry to find out if I have a handle on this.

Read the rest of this entry »